User Profile
TelusRegrets
Friendly Neighbour
Joined 3 years ago
User Widgets
Contributions
Re: Why am i playing for pure fiber when the service isn't being delivered?
We are getting zero internet or tv connectivity for three days. My wife keeps trying customer service. Presumably technicians were deployed several days ago but no one has come to our apartment building from Telus either Wed, Thu, or Fri! It is frustrating being lied to and I also wonder what constitutes breach of contract... how long for no services? We pay almost $200/mo and are in a high density area, Telus vans driving around all the time... seems they don't care about you once you sign the contract.3.1KViews1like0CommentsHow to actually get service after 3 days of nothing
Our Internet and TV have been down for three days. My wife has contacted Telus in every way possible and they keep giving her the run around. We live in a building in a dense urban area, they say there is an outage but it is the one she reported! No one else in our building is having issues and a neighbor said when this happened to them someone came the same day and flicked a switch to fix it in under 15minutes. They say technicians have been deployed on the website but the manager said no one from Telus has showed up at all the past 3 days. How do you actually get things fixed? How long with no service before we can cancel? No customer service seems to care and it takes hours for any callback if you're lucky enough to get an option. So frustrated.2KViews0likes1Comment