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LindaT
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Joined 3 years ago
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Re: Unable to login to new TELUS TV+ app on iOS and iPadOS
Your suggestion to Sign Out of the TELUS TV+ app via the iOS TV Provider setting resolved my issue. I was unaware of this setting. Signing out allowed me to sign in with the correct account. When I first installed the TELUS TV+ app, I signed in with the wrong account. Even when I uninstalled and reinstalled the app, I was unable to enter the correct account credentials. Thanks VERY much for taking the time to promptly answer my question with clear and detailed instructions.38KViews2likes0CommentsUnable to login to new TELUS TV+ app on iOS and iPadOS
I've downloaded the new TELUS TV+ app but have been unable to successfully login. When I try to, I receive the following message: "Login failed. The app can't connect to the server. Check your Internet connection and try again." Occasionally I notice that the login form briefly displays email and password fields but they are almost instantaneously hidden leaving only the Log in button. If I do manage to tap the email field before it disappears, I can fill it in but the login still fails. We've called Customer Support several times over the past few weeks and are struggling to even get them to verify the issue (they seem to lack access to an iPhone or iPad for testing purposes).Solved46KViews3likes29Comments