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GreenSieve
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Joined 4 years ago
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Re: Using an eSim voucher
Have been through this and I think figured things out now. 1) eSim voucher does NOT come by email - card is MAILED to your address 2) BEFORE using the QR code on the eSim voucher card you receive (I am assuming you have an existing cellular plan you were using on another phone, which means you already have an active SIM card for your account) you need to enter the new 19-digit eSim number from your card and SWAP SIM cards in use for your account. You can do this yourself online at TELUS website, or call the phone number on back of your eSim card for support. I called Support and got a nearly immediate answer and assistance from a live person. 3) QR code can be scanned only ONCE There was a technical problem with getting my eSim going, but TELUS network support fixed that behind the sceneS in a couple of hours. Phone now works great and 5G is FAST! Loving my new iPhone 14 Pro on the TELUS network!13KViews0likes0CommentsRe: Using an eSim voucher
Thanks NFtoBC. I had seen that information before. There is no TELUS reference to "confirmation code" that is mentioned in Apple documentation as being required by some carriers. The document at link you shared references "new TELUS eSIM card and its 19-digit SIM number". Am still waiting for my eSim voucher from TELUS to arrive, but presumably the 19 digits will be on that card, as well as the QR code I need to set up my new iPhone 14 Pro. My phone is US model which has no physical SIM card slot, so I cannot simply use the TELUS SIM card from my old iPhone. Want to be sure I have everything I need, and know what to do, when my eSim card arrives. Sure want to get my new phone connected to TELUS 5G service! Thanks!13KViews0likes3Comments