I often have the same issue. I have called support with no real resolution. The standard advice is to clear the browser cache & restart the browser. I find it works only about half the time. Instead I now simply try different browsers (IE, Chrome...
How about an update on the timeline? Microsoft has released a Windows update (KB4577586) that removes Adobe's Flash Player before it reaches end of support on December 31, 2020. Please advise as this is a critical piece of functionality for many. ...
