User Profile
Tiredofbeingfamilytechsupport
Organizer
Joined 6 years ago
User Widgets
Contributions
Re: Upgraded to new modem, but same slow wifi issues remain
So I’m no tech expert either but let’s see if between us, and with the help of others on this board, if we can make our slow wifi go away. My setup: TELUS optic tv, home phone, alarm, GB internet. When hardwired to the internet, i consistently get speeds of 1 GB or higher. So the speed is definitely making it to my house. i think I need to be educated as to the correct terminology of the gear that i have so that i can make sure i understand what people are suggesting, and also explaining why want i want to try to increase my wifi speeds through the house may or may not work. All the main equipment is in my basement, which is a walkout of a two storey. There is a white rectangular box mounted to the basement wall. What is this thing called? Also i have the latest and greatest modem? Or is it a router? Or both. For this, I used to have the T3200 but was given the new Cylindrical shaped TELUS hub the last time a tech came out for a social distance visit and guided me from his van in installing it. So because the hardwired laptop gets gig speed on fast.com, is it the white box on wall or modem/router that is slowing wifi to max 300 mb/s standing right beside both devices (they are within a foot of each other)? i also have 3 wifi boosters by the way, but struggle to get over 140 mb/s in most places. A friend today installed a netgear orbi ac3000 (do i have this name right) on his 300 mb/s home system today and was getting 330 mb/s wifi speed right beside it. So what is this netgear orbi thing called and can i use it on my system. If so is it an add on or a replacement for something. I somehow think it provid s a better wifi signal through the house. I understand it costs $500 but if this is the magic bullet, i am happy to avoid future pain and suffering.19KViews0likes1CommentRe: Upgraded to new modem, but same slow wifi issues remain
So i was able to reconnect my doorbell in one step, but i keep failing with my roof mounted camera. I can push the button on the back of the camera until the light flashes white and gives off the temporary alarmxxox wifi signal. I can connect my phone to that just fine. I just keep failing in the last step where i try to connect my camera to my home wifi network. I may have to get a technician out to tackle that unless there are some other methods to try.19KViews0likes0CommentsRe: Upgraded to new modem, but same slow wifi issues remain
And now the lights on the boosters have all turned red! And i forgot to mention that after the new router install last week that the doorbell camera feature for the alarm system no longer works on my phone. I need for this moratorium on in house technician visits to end so i can return to some form of decent service because this DIY stuff has only made things worse.19KViews0likes4CommentsRe: Upgraded to new modem, but same slow wifi issues remain
Is there anyone else with network expertise that thinks that going to a more expensive router may assist me in getting faster wifi speeds? I think the Telus technicians have likely done as much as they can to help me given the limitations of the equipment they are working with. So now I am just trying to educate myself and will purchase a faster router on my own if that will help the wifi speed in my house.19KViews0likes6CommentsRe: Upgraded to new modem, but same slow wifi issues remain
To answer your questions (and thanks very much for replying and trying to help me understand whether this issue is solvable or not by the way 🙂 ) in order: 1. I did the same test both times with the same phone using the same process (fast.com). This only difference is last time had a T3200 and this time had switched over to the latest and greatest modem. But even prior to the modem switch, the speed over the wifi had degraded to the levels I am getting now with the new modem. 2. I enjoy webpages being able to load much quicker the way they do with super high speed. Plus if I am going to pay for 1GB service, I think getting at least half (say 500MB/s) on wifi is a reasonable expectation. Otherwise I think the users should be notified that wifi speeds will only be 20% to 30% of the cabled speed. 3. As for security, I use a VPN on certain devices (which I know reduces significantly) reduces the wifi speed. So I would like my wifi to be as high as possible prior to the VPN slowdown. Note that I don't use VPN on my phone or the other machines I test the VPN with when reporting wifi results. So it sounds like there is a potential that I could get higher wifi speeds if I were to invest in a more expensive wifi router? Here are some that I have seen listed as the best of the best: https://www.techradar.com/news/networking/routers-storage/best-router-9-top-wireless-routers-on-test-1090523 Do you think that one of these may help me? Thanks again for your assistance.19KViews0likes7CommentsRe: Upgraded to new modem, but same slow wifi issues remain
I might believe that if i had not witnessed speeds of nearly 700 mb/s on my iPhone standing right next to my router the time before this weekends social distance service call (i.e TELUS employee can’t enter house) when a TELUS technician came to look into why my system was performing poorly. After that i was getting speeds of 350-400 mb/s on my main floor (router is in basement) so i was pretty ecstatic. That seemed to last a few weeks then service slowly degrade down to the current level. When i look up high speed routers capable of transmitting greater than 1Mb/s, i wonder if something like that, purchased on my own, and connected by cable to the TELUS router, may be a possible solution. I know that the wired speed going into the fast router would be going at 1.3GB/s, so perhaps this higher speed router may boost my wifi speeds to the higher levels i have experienced (albeit briefly) in the recent past.19KViews0likes10CommentsUpgraded to new modem, but same slow wifi issues remain
So i have 1GB service. Had service appointment today because slow wifi speeds for quite a while now, in range of 25mb/s to no connection at worst to 160ish mb/s at best. switched from T3200 to newest model. Laptop wired directly to modem get 1.2 GB/s which is awesome. Wifi test on iPhone right next to modem after install best around 300MB/s and laptop hit 400mb/s. 2 story walkout so have 3 wifi boosters. Back to best of around 160mb/s sitting right next to wifi booster as i type. very frustrating as spent two hours doing changeover with help from a very nice technician. But no real improvement in wifi and now cameras in security on roof and doorbell not recording. I have had this issue for a number of years. I get that won’t get 1gb/s speed on wifi but 500 anywhere in house would be nice rather than 50 to 150 if going to pay for gb speed. Connection is fibre optic. do i need to buy a better router and hardwire it into modem to get faster wifi throughout house? Happy to do so if someone thinks that will help.20KViews0likes17Comments