Forum Discussion
Upgraded to new modem, but same slow wifi issues remain
So i have 1GB service. Had service appointment today because slow wifi speeds for quite a while now, in range of 25mb/s to no connection at worst to 160ish mb/s at best.
switched from T3200 to newest model. Laptop wired directly to modem get 1.2 GB/s which is awesome. Wifi test on iPhone right next to modem after install best around 300MB/s and laptop hit 400mb/s.
2 story walkout so have 3 wifi boosters. Back to best of around 160mb/s sitting right next to wifi booster as i type.
very frustrating as spent two hours doing changeover with help from a very nice technician. But no real improvement in wifi and now cameras in security on roof and doorbell not recording.
I have had this issue for a number of years. I get that won’t get 1gb/s speed on wifi but 500 anywhere in house would be nice rather than 50 to 150 if going to pay for gb speed. Connection is fibre optic.
do i need to buy a better router and hardwire it into modem to get faster wifi throughout house? Happy to do so if someone thinks that will help.
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- What's the model number for the new modem?
This is simply the nature of Wi-Fi. You're unlikely to get close to gigabit speeds even with the best Wi-Fi access point and client sitting right next to each other. With multiple access points and multiple clients you can probably max out the gigabit connection, but it's not possible to test that from a single client. The speeds you're seeing are pretty much expected. (We might see slightly better speeds with Wi-Fi 6E if Industry Canada decides to open up the spectrum here for unlicensed access, but it'll be at least a few years before we see significant improvements beyond that.)
As for the boosters I think that's pretty much the expected speed from a Wi-Fi extender. If you want better than that you'll need to hard wire additional access points. I don't know if the boosters can do that as I've never used them. I also don't know if the boosters are capable of better speed wired in or if you'd need different access points.
As for the cameras you might want to reconfigure them, even if the Wi-Fi name and password haven't changed. I've found that some devices will need that done when swapping out the access point or router.
- NFtoBC
Community Power User
300 to 400 Mbps sounds right for Wi-Fi. It will drop as you move away from the router. The speed will halve on each hop of a mesh network, as each packet has to be re-transmitted along the route.
Remember, Gigabit service is meant to offer reasonable speeds to multiple devices / users on your network, rather than super high speeds to one user. Many content suppliers cannot provide their data to consumers at GB speeds.
Im having the same problem for the past month. Ive been using ethernet forever and never had issues with games and such but all of a sudden my ping is good sometimes and bad sometimes. When it is good it is consistent and never get packet loss. I check my packet loss on windows powershell and it is at a 4 percent packet loss. I contacted Telus and they told me to check my speeds and my speeds were fine but I think there is a problem over at Telus maybe im wrong but a lot of my friends that also use Telus are having the same problem with Ethernet and their wifi cuts out in some places. When im right next to my router, my internet is really bad and I dont know why. This ping problem is also unbearable at this point. I was wondering if anyone could help me out because I dont know anymore. I have also reset my modem and router several times over the past month
So I’m no tech expert either but let’s see if between us, and with the help of others on this board, if we can make our slow wifi go away.
My setup: TELUS optic tv, home phone, alarm, GB internet. When hardwired to the internet, i consistently get speeds of 1 GB or higher. So the speed is definitely making it to my house.
i think I need to be educated as to the correct terminology of the gear that i have so that i can make sure i understand what people are suggesting, and also explaining why want i want to try to increase my wifi speeds through the house may or may not work.
All the main equipment is in my basement, which is a walkout of a two storey. There is a white rectangular box mounted to the basement wall. What is this thing called? Also i have the latest and greatest modem? Or is it a router? Or both. For this, I used to have the T3200 but was given the new Cylindrical shaped TELUS hub the last time a tech came out for a social distance visit and guided me from his van in installing it.
So because the hardwired laptop gets gig speed on fast.com, is it the white box on wall or modem/router that is slowing wifi to max 300 mb/s standing right beside both devices (they are within a foot of each other)? i also have 3 wifi boosters by the way, but struggle to get over 140 mb/s in most places.
A friend today installed a netgear orbi ac3000 (do i have this name right) on his 300 mb/s home system today and was getting 330 mb/s wifi speed right beside it. So what is this netgear orbi thing called and can i use it on my system. If so is it an add on or a replacement for something. I somehow think it provid s a better wifi signal through the house.
I understand it costs $500 but if this is the magic bullet, i am happy to avoid future pain and suffering.
I might believe that if i had not witnessed speeds of nearly 700 mb/s on my iPhone standing right next to my router the time before this weekends social distance service call (i.e TELUS employee can’t enter house) when a TELUS technician came to look into why my system was performing poorly. After that i was getting speeds of 350-400 mb/s on my main floor (router is in basement) so i was pretty ecstatic.
That seemed to last a few weeks then service slowly degrade down to the current level.
When i look up high speed routers capable of transmitting greater than 1Mb/s, i wonder if something like that, purchased on my own, and connected by cable to the TELUS router, may be a possible solution. I know that the wired speed going into the fast router would be going at 1.3GB/s, so perhaps this higher speed router may boost my wifi speeds to the higher levels i have experienced (albeit briefly) in the recent past.
Are you sure that speed wasn't using multipath TCP? (It combines a wifi and cell connection and sends data over multiple paths) I have seen speed tests of ~800mbps when standing right next to an 802.11ax (Wi-Fi 6) router that costs $500+, but it's not very practical because you'll almost never actually see that speed. As far as I know Telus don't provide Wi-Fi 6 routers yet. If you're in a location that has any interference you're also unlikely to see such speed, and no amount of money will really fix that until Wi-Fi 6E devices are available in Canada.
