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T0073xx
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Joined 6 years ago
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Re: Equipment Return through Canada Post
Thanks for the reply and I guess I'm sounding like a cranky old man however I can deal with this but my comments are to emphasize there is a process gap with the call centers. The one I called was the PH group and I can confirm the other poster's comments about erroneous advice. Also the Tech on an upgrade should just take the old modem as they are junked anyway38KViews0likes2CommentsRe: Equipment Return through Canada Post
One other addition to this is that my previous comment is not a dig at Canada Post but rather Telus process. My issue is a swap-out to a 3200M. There is no waybill sent. The tech just says take to Canada Post. You phone for a way bill and yes I can confirm they have the audacity to sate you can just bring in the box un-packaged to Canada Post. I knew that was not correct, so I packaged it up at took it to Canada Post and then that's when I found out they had no clue of the process either. I suppose I could just throw it in the garbage bin at Edmonton Toll where the other old pre-3200M modems go.38KViews0likes0CommentsRe: Equipment Return through Canada Post
I live in St. Albert and am retired Tech Strat. Our local Canada Post has no clue about any Telus return policy. The only way they would accept it was with a prepaid waybill like any other parcel. If you bring it in packaged and expect to send COD they will reject it. At least St. Albert does. Very frustrating to say the least.38KViews0likes5Comments