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jtg575
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Joined 7 years ago
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Bring your own 4g Router for Smart Hub service?
Has anyone had success bringing a third-party 4g router to their rural Smart Hub service? I just tried to set up a Netgear LAX-20 4g router and was told by tech support that no BYODs are allowed at all. The Netgear should work (proper LTE bands), and in fact I managed to access a "device not compatible" Telus web page, which suggests that it does connect. But the phone rep said they could not activate/permit the device at all. But that's the thing with Telus support: ask 5 guys, get 5 answers, and always with the impression that they're just reading scripts without really knowing anything. Curious if anyone has had any luck with this.1.9KViews0likes0CommentsRe: Telus Smart hub General Inquiry?!
It's strange that the tech told you the BYO Asus router might work. I just tried to set up a Netgear LAX-20 4g router on my rural Smart Hub plan and was told by tech support that no BYODs are allowed at all. The Netgear should work (proper LTE bands), and in fact I managed to access a "device not compatible" Telus web page, which suggests that it does connect. But the phone rep said they could not activate/permit the device at all. But that's the thing with Telus support: ask 5 guys, get 5 answers, and always with the impression that they're just reading scripts without really knowing anything. Anyone had luck activating a BYOD router on the rural Smart Hub network?11KViews0likes3Comments