User Profile
Jetje
Helpful Neighbour
Joined 7 years ago
User Widgets
Contributions
Re: The danger of having customer service oversees
They are older articles but Telus didn't move yesterday, so of course these are older articles. This came out of a 3 minute google, just to answer your question where I got it from. Let alone if I would spend 30 mins googling. With talking to someone local I meant talking to someone in Canada. (it is all relative, isn't it) But getting to talk someone in Canada didn't get me anywhere. Guatemala: I have spoken/chatted several times with people in Guatemala, and I don't speak Spanish. These 3 countries were mentioned when I asked. This information comes from a Telus rep. And to answer your question: Is there anything in particular that you have against talking to someone in one of the Telus International call centres? If you read my first post again, you understand my question and/or concern. It was merely to ask opinions. But it seems I got bait from someone on Telus' payrol. And I am sorry to hear that.16KViews0likes4CommentsRe: The danger of having customer service oversees
If you search on google there are articles about that. Just a few after a quick google search: https://www.theglobeandmail.com/report-on-business/call-centres-are-philippines-new-long-distance-love-affair/article4098533/ https://forum.telus.com/t5/Business-Solutions/Telus-hiring-out-of-country-agents-to-inform-their-Canadian/td-p/12369 https://www.thestar.com/business/2007/07/06/concern_over_telus_manila_call_centre.html -Plus I have asked, and I was explained they are in Philipines, Guatamala and Romania. -Plus I always ask if I am on the phone/chat (which is very regularly, because our internet is often between 1 to 5 mpbs). And they always answer, and never said one to be in Canada. -Plus I have tried several times to get in touch with a local person to get things done (bad internet), and that never worked out. Always someone from abroad that got back to me. Hope that helps!16KViews1like6CommentsRe: Telus Rarely offering the 15mpbs
We use wireless connection. I don't mind if it is not the full 15. But 1 and 2 we have since 9:00am this morning is hard to work with. I just did one 5 minutes ago, and whoooppp 13! So something is off. It is 7 days a week, but Friday is definitely the worse day. Been going on for more than a year orso.4KViews0likes0CommentsThe danger of having customer service oversees
Telus moved all their customer services to Philippines, Romania, Guatemala etc. In a foreign and legit newspaper I read about fraud via What's App. (Those were kids ask for money and parents just send it etc.) In that same article it said that data is being sold, between 0.25 and 2.00 euro a lead, by people working in these overseas customer service centres. Reading that, it somewhat confirmed my worry I have all along. I do receive a lot of bogus emails, also from Telus, where they ask you to click a link etc. My question is: What is the public's opinion about having these Customer Service Reps abroad? Isn't that asking for trouble? They can look into everything, your account number etc.17KViews1like8CommentsTelus Rarely offering the 15mpbs
We have been with Telus for quite some time but have a lot of internet issues. We pay for 15mpbs and that is sufficient, if only we get the promised and paid 15.I do a lot of speed tests throughout the day and probably 20-30% of the time we get our full 15. In 70-80% of the cases it is between 1.5 and 9-ish. Especially Fridays seem to be the winner, every Friday we struggle with nothing over 5-ish. As we speak I am at 1.5 and yesterday evening, the same, 1.5mbps. I have communicated with customer service several times on this issue. Then they do something in the background, of which I have my doubts they do. They let me re-start and plug out etc, and it seems to help at that time. But turn around and we are back to square one. Any suggestions? Because it is getting difficult to stay friendly to the Telus-crowd in the Philippines, Guatemala and Romania. Yet, they can't help the crap they pull in Canada.4KViews0likes3CommentsOutsourcing to the Philipines
I have two issues going with Telus and work with two contact persons. However, they don't reply anymore, and they don't call back anymore. Every time I contact support, I am in contact with the Philippines. One would sort something out for me, but she doesn't reply anymore. The other promised me a refund because I lost 5 days of emails. I emailed her 3 times, and called her twice, and I never hear back. Also, I noticed they don't give me the correct information. I sometimes double check things, and then the answers are different. Does anyone know someone I can contact in Calgary, to help me any further?2.1KViews0likes0Comments