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JPNM
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Joined 7 months ago
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Webstore order support
Placed an order for two new iPhone 16 Pro's to open a new account with Telus to come over from another mobile company. Received an alert from Telus that further information is required to complete the order. Have tried phoning many times to either be disconnected because the line is "busy", or placed on hold for way too long. Now currently have been on hold for 2+ hours. States in the alert we received that this department is open until 10pm EST, it is well before 10pm EST. Does anyone work in the webstore phone support department? Why are we being directed to phone the web store when no one in answering the phone? By the looks of the other posts here pertaining to the webstore, Telus has a pretty easily solvable problem. Do you want new customers or not? Hoping someone gets back to me shortly if you want the business. If not, not even sure how to cancel the order as it looks like you have to phone to cancel?? what a joke.377Views0likes5CommentsRe: Useless customer service
Hey Telus support! I am experiencing the exact same thing with my recent web order. We have now been on the phone 2+ hours trying to get through to the web store phone number 1-866-488-2709. We received an alert to provide additional information for our order of two iPhone 16 Pro's... how else can we provide this information? Sitting on hold for 2+ hours in absolutely insane.334Views0likes1CommentRe: Useless customer service
This is currently happening to me! We have been on hold for nearly 2 hours. The number we were provided to phone is 1-866-488-2709. The first two times we tried to phone it range "busy" and disconnected. We do not have a mobility account, but have a home account and this is the account we ordered the phones under. Unsure what we are supposed to do but waiting on hold for 2+ hours is insane.324Views0likes0Comments