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Spiderbyte
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Joined 7 months ago
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Re: Cancelling a service in myaccount
I am still on hold with an agent in S. Africa who told me over 45 minutes ago that she would be transferring me to an agent in Canada. She then told me it was taking longer than expected, which has been the theme all day. Now she just pops in to see if I am still on the line and quickly mutes it. So she is not even helping anyone else while doing this. So if you're stuck waiting for support, that is why. They have zero interest in fixing any issues or being accountable. After all it's winter and night there...975Views0likes3CommentsRe: Cancelling a service in myaccount
Working to improve? I am another Telus customer and I have waited 3+ hours to "speak to an agent"... The Ai chat bot is BROKEN and useless. I have been trying to contact you all because my current 2 year bundle is up. Shaw / Rogers is offering a way better deal that you folks but I can't even chat or cancel my Telus service because your customer service is horrible. Let us compare. I have cell, TV & internet through you guys. I have spent the better part of my business day, waiting for you to call. On top of that, it took 25+ minutes for your Ai chat to log me in so I could ask a question. Meanwhile Rogers chat connected me to a real person in under 3 minutes who told me they could have a tech on site to hook me up with a way better deal than Telus is giving me, in a matter of 48 hours. So if you don't want my business, at least get the hell out of the way and let me cancel my account. Wish I was a happy camper. But I am not. Especially after I tried to do all this a month ago and was told I would be getting a worse deal. You guys want me to shill out $200+ a month to get half the channels Rogers is offering + same internet speed for $120 a month.996Views0likes5Comments