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thecoastwife
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Joined 7 months ago
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Re: Does your Telus optik TV and wifi just stop working?
Nothing fixed the problem. Had a tech come to the house. Still not fixed. Every couple days when it becomes unbearable plugging and unplugging the modem temporarily fixes the problem. The kicker realized that we were charged $200 for the tech visit. We’re told via this platform that we were sent a private message - not sure where this private message went (email?). When we upgrade our wifi to take advantage of the cheaper rates we had to bundle a home security package with it - so keep getting prompts to hook up my new hardware - which is intimidating as I don’t want to make a bad problem even worse. With poor service and no hope of it being fixed we will be changing providers.Does your Telus optik TV and wifi just stop working?
My Telus tv and internet service is as reliable as a McDonald’s self serve ice cream machine. After spending hours and hours multiple times on the phone with the tech department to resolve the issue of my internet just stopping working, my TV not working and frequently just freezing I am extremely frustrated. The last tech told me I didn’t have enough wifi power and needed to upgrade. After realizing by upgrading I was actually going to save over $100 per month I upgraded. (So not only have I had crappy service for the last 24 months - Telus has been ripping me off). Anyways. I upgraded last week and I’m still having frequent occurrences of the wifi not working, my TV not working and TV freezing (the later a result of the internet not working). I can’t bear to call tech again - the idea of running around plugging and unplugging things and being on the phone for hours - makes me want to poke needles in my eyes. Nor do I think it is reasonable for me to have to start or end everyday with plugging and unplugging modems and devices. I want a permanent solution. Worst part - by upgrading my system I had to commit to a 24 month contract so if I switch to another provider I have to pay a penalty. ANY HELP OR SUGGESTIONS ARE APPRECIATED. But if you tell me to plug and unplug things I might loose it.
