User Profile
ITY
Organizer
Joined 8 months ago
User Widgets
Contributions
Can the Doorbell Camera be hardwired to electricity ... will it work without a chime?
TELUSSupport Can the Doorbell Camera be hardwired directly to electricity ... will it work without a chime? i don't have a chime. My existing doorbell is connected to the Telus home phone. There is no power to the current doorbell. Upon re-contracting after being "forced" to switch from old-style copper internet to pure fibre ... Loyalty was pushing hard for us to sign up to "home view" or "smart home automation", with all the bells and whistles, without checking with me on the existing wiring for the doorbell camera. Telus tech who came to install the doorbell camera, smart thermostats and garage sensors, said he cannot install the doorbell camera. He asked that i get an electrician to hook up the wiring to a chime, with a transformer and also from the chime to the doorbell. I now have to get an electrician at my own costs, to run an electrical line to the doorbell camera. I can connect the doorbell camera to Alexa to chime on Alexa hopefully. I saw on this forum that Telus Support recommend it can be done. I would like to know if i can skip the chime and transformer, and connect the doorbell camera directly to the electrical wire (which i will get the technician to run, from inside the house).368Views0likes2CommentsRe: How to cancel
Telus Customer service is truly HORRIBLE!!! For two weeks from 12 May 2025, i have spent countless hours each day on the phone with Telus' customer service. Never mind the long wait times, to get to speak to someone. Some of the agents are downright rude and not trained to handle customer queries. i recontract my services. The Telus agent who signed me up for a few services which i did not need, such as Wifi Plus and Home View. I was sent a doorbell camera that does not work with my existing doorbell wiring. On two of the calls, the agents were shouting at me. It is not right to have these people on the front line. i also spent several hours with Home View Tech Team / Smart Home Care Department who tried to help me with the set-up. Eventually i was told i am not able to use the Doorbell Video camera with my existing wiring. No one is able to help with alternatives. Why should i be tied down for 3 years with a subscription that is of no use to me? Telus, please make right.953Views0likes6Comments