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kring
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Joined 8 months ago
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Re: Unexpected Channel Changes; Added Costs
Something similar happened to me! I asked about PikTV and somehow got signed up even though I declined the service. I never received a bill but there must have been one because now it has been sent to a collections agency! Telus can't seem to help because they "can no longer access the file as it's with collections."3.3KViews0likes0CommentsBilling error by Telus means collections?
In March I had a call with a Telus agent to inquire about PikTV - I ended up declining it. I got an email saying that it was set up, so I called Telus and they assured me the email was a mistake and there was no account with Telus for Pik TV. Well apparently I was billed for the service even though I never asked for it. I never received a bill from Telus but the bill went into arrears (not surprising as I didn't know it existed) and is now with a collections agency. Telus says they can't do anything because it's with collections and they can no longer access the file. Apparently there is not a single person in Telus that can help me, because it has "gone to collections." Not sure how to remedy, as I was billed in error in the first place, and the collections agency can't help. I don't want my credit impacted due to Telus's mistake, and I can't believe they can't contact the collections agency on my behalf. Has anyone run into this situation? Help please!536Views0likes1Comment