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Kaye
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Joined 8 months ago
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Re: Unexpected Channel Changes; Added Costs
Hi. I have to say after quite a few private emails with Telus employees, we came to a very Happy conclusion and I am thrilled I finally found someone who did more than find a solution for me. This is the Telus I have been with for more than 20 years now and I am a happy customer once more.3.2KViews0likes0CommentsRe: Unexpected Channel Changes; Added Costs
No sense at all. I see they also changed my title that originally said "Telus sucks right now". I also see now there are a lot of complaints about this issue. Not sure they will do anything but in these cases "Silence is not Golden"3.4KViews1like3CommentsRe: Unexpected Channel Changes; Added Costs
I agree. I got messages from the Telus team yesterday saying they were looking to resolve this. In their private emails I followed their instructions and ended at a dead end when they sent a link to verify it was me. I told them this was a dead end link, that I even went and logged in again and I heard nothing again. I have 22 months left in my contract and even tho they gave me a 'loyalty deal' this is too long without my favorite channel.3.4KViews1like5CommentsUnexpected Channel Changes; Added Costs
Just recently (7 weeks ago) signed two year contract because I like the basic core channels. Now they have removed many, readjusted theme packs, without so much as a boo to their customers. Channels just quite working. apparently after being on the phone for 90 minutes I can have my favourite channel back for $10/month. It's in a new theme pack, no longer core tv and comes with the Food network which I don't re3ally want. If I could afford the cancellation fees for the 10 months I have left, I would. Very poor customer service for long time loyalty customer.Solved3.8KViews2likes21Comments