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hsbcejanvan
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Joined 8 months ago
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Re: Trouble Sending RCS Messages
Hello, Yes, data seems to be working correctly for all other purposes - both wifi and mobile. I did leave RCS off for 24 hours, after disabling RCS directly from the google website as mentioned above. Still no such luck. Going back and forth now via email with "the highest tier of support" says their e-mail from Google after sending logs and spending an hour online with them via chat - although their proposed solutions are back to the elementary... make sure your apps are updated and make sure your RCS chats say "connected" in your settings. 🙄 Thanks for the suggestions.1.8KViews0likes3CommentsRe: Trouble Sending RCS Messages
Hello... thanks for your reply and suggestion - it's one that hasn't been made thus far. I still have the old device... when I checked it previously while connected to wi-fi, it said RCS messages were not available for this device and to insert a sim card. I did try the above link and went through with it. I'm assuming it worked, as I got turfed from all RCS group chats and my wife got notifications on her phone for each group, that I had left the group :D. After that, I did clear cache and storage for Messages and Carrier Settings, left for about 30mins and restarted the phone.. and no fix to the issue.2.1KViews0likes7CommentsTrouble Sending RCS Messages
Hello, My wife and I each upgraded our Pixel 7s to Pixel 9s. Her upgrade went well, but mine had issues. Phones are all Telus phones. Since upgrading, I'm not able to send RCS messages with Google Messages to iPhone users that have RCS messages enabled. I'm also not able to send RCS messages to Android users - until they first message me - which sometimes requires sending as an SMS first. RCS groups seem to be ok. Between myself and Business Customer Care we've done the following: Turned off RCS messages, turned back on. Cleared cache and storage in Messages. Factory reset phone Returned new phone and received replacement phone Tried sending RCS messages on a brand new phone without transferring data or restoring from backup Went to a new sim card Tried new esim Tried same sim card in wife's phone - can't send messages either Went back to Pixel 7, that could send RCS messages without a problem.... It now has the same issues and can't send RCS messages as before It's frustrating because message conversations flip back and forth between SMS and RCS. And I can't disable RCS because then I can't use the group chats. I've had no success and really not sure what else to do...2.5KViews1like10Comments