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glinden
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Re: When will TELUS improve the Optik TV platform?
After using Optic TV for the past 17 days, I would add to the list of areas to improve: the painfully slow updating of the TV Guide when moving forward into the future. I have 3 GB internet service but compared to how fast Rogers Ignite updates the TV Guide, which is more or less instantly, Optik TV is sorely lacking by comparison. I can only conclude that the TV Guide is not stored on the set-top box. This seems like a no-brainer area to improve upon! I also see no reason to restrict the TV Guide to 10 or 11 days into the future. If you want to be as good as Rogers Ignite you would have match their 14 days.3.5KViews2likes0CommentsRe: When will TELUS improve the Optik TV platform?
The problem appears to intermittent. As a software developer myself, you have my condolences. There is no such thing as "bug-free" software. Intermittent issues are the hardest to find and fix. But as an end-user, it is very frustrating to not be able to trust that I will get the whole sporting event recorded. At some point, I will just decide which platform, Rogers Xfinity or TELUS Optik TV has the lest amount of annoying bugs, design flaws or poor support, high pricing, etc. as every consumer does. At lot of problems come from having poor alpha and beta testing, or just a total lack of concern for the end-user. So far, I appreciate your attempts to help but cannot Accept as Solution.3.7KViews0likes0CommentsRe: When will TELUS improve the Optik TV platform?
My issue with deleted recordings is that there is no trashcan icon that I can see! Not deleting anything is a ridiculous suggestion! I tend to record at least 6 hours of TV per day. The number of recordings to look through would just become unmanageable! I would welcome a prompt to delete any recording after watching. Best flow would be, visually mark recordings as "watched" when exiting from the recording at the 95% completion mark, then prompt to Delete, Keep or Mark Unwatched where Delete would be the default. But almost anything would be a vast improvement.3.8KViews0likes3CommentsRe: When will TELUS improve the Optik TV platform?
I have to also add that in spite of your assurance that "first-run sports are actually already extended for 60 min", my recording of the Edmonton Oilers game on channel 100 CBC tonight prematurely ended at 9:53 of the 3rd period at the 2h 24m mark. So obviously your automatic extension is not working!3.8KViews1like2CommentsRe: When will TELUS improve the Optik TV platform?
The whole point of an Exit or Stop button while watching a recording or streaming, is to not have the shows "continue to play while you choose something else" - so your convoluted explanation for workarounds is somewhat tone deaf. I don't see how unlimited capacity mitigates the lack of a Trash Can or undelete function in the slightest. The magnifying glass on the Home screen provides an on-screen keyboard which does seem to provide better search results than voice recognition from the on remote button - so thanks for that information. I have no intention of setting up a Google account on my TV boxes and it is annoying that I cannot remove the notification that keeps prompting me to do so.3.9KViews1like8CommentsRe: When will TELUS improve the Optik TV platform?
The poor search capabilities of the remote are among are one of the top issues. It is impossible to find Traitors UK for instance, even though it is available for streaming. Also cannot find the TV series The Hunting Party - the search recognizes that such a TV show exists but can only pull up a movie of the same name when you attempt to stream it. This inability to access content would be enough to make me want to switch back to Rogers Xfinity at my earliest opportunity. Recording a hockey game but the recording ending in the middle of the overtime period while watching is also highly agitating and yet another good reason to ditch TELUS Optik TV.3.9KViews1like2CommentsWhen will TELUS improve the Optik TV platform?
* no Exit button on the remote, or easy way to exit watching a recording or when streaming * provide a Trash Can for recently deleted recordings with capability to undelete * improved voice search capability on the remote: e.g. saying "FBI" should pull up FBI, FBI: Most Wanted and FBI: International ... instead of You Tube videos * text search capability on the remote * only 1 Stingray channel compared to Rogers Xfinity which has 60 * it's difficult to determine future sporting events by type * marking of recordings as watched * automatically extend recordings of live events (e.g. sports) * manually extend timed recordings * ability to keep recordings longer than 90 days compared to Rogers Xfinity which has no expiry4.2KViews1like15Comments