User Profile
PeterFrost
Neighbour
Joined 8 months ago
User Widgets
Contributions
Re: Can't reset my password for My Telus
Is this the log-in for the Telus email account? https://telusidentity.telus.com/idp/startSSO.ping?PartnerSpId=https://order.fibre.telus.com/&service_type=ssp It doesn't recognize my email password. Yet the same password allows me to retrieve Telus emails via my Gmail account.4.3KViews0likes1CommentRe: Can't reset my password for My Telus
Yes, that seems to be the problem. Unfortunately, I would have to log into my Telus account and change the security settings. But my Telus password works only for my Gmail account and not for my Telus account.. This is what I don't understand. There is something abnormal here. Either my Telus account is locked or it was improperly set up when it was migrated from Globetrotter to Telus. Or both.4.3KViews0likes3CommentsRe: Can't reset my password for My Telus
I've learned from Tech Support that my Outlook stopped receiving emails because an Outlook update on April 24 created an incompatibility between Outlook and the Telus server. Apparently, a lot of other Telus customers are having the same problem. Hopefully, this problem will resolve with the next Outlook update. Old Outlook no longer supported : r/Outlook I found my Telus password, but my Telus account doesn't recognize it. On the other hand, I can use the same password to access my Telus account indirectly, via Gmail. I'd like to thank the tech support team for explaining this problem to me and suggesting this "hack."4.4KViews0likes5CommentsCan't reset my password for My Telus
I have two problems: 1. I am having trouble with my Outlook account, and I was hoping to retrieve my email messages directly from my Telus account. However, I forgot my Telus password and I can't reset it because the special link gets sent to my Outlook account. My Telus account doesn't have an alternative email address because I didn't have one at the time. 2. When I phone Telus customer service, they tell me that my Telus account is improperly set up. This is a Globetrotter account that migrated to Telus 4 years ago. At the time, I was given a Telus email address and told that my billing account would be set up later. When I asked when it would be set up, they told me not to worry because the amount was "dérisoire". I have phoned customer service several times. Once, I was given the email address of a technician and told to contact him and explain my situation. I sent him an email and have yet to receive a reply. I get the impression that this is a special case and that there is no clear procedure for dealing with it.Solved4.6KViews0likes10Comments