July
Hi does anyone know how you can escalate a complaint:
I am trying to get a camera installed. Initially, the representative who sold me the plan mentioned that most services were included. However, this has not been the case. Each time I speak with someone, the price keeps increasing. Two representatives quoted me an additional $4 or $7 to add the plan, but when I escalated to a manager, she quoted me a $30 increase with additional charges, even suggesting that I could leave Telus and find another service.
I am appalled that customer service team, instead of working to resolve this issue and owning up to the mistake, is making our lives harder. We just moved into a new house, and there are already many challenges. It is frustrating to spend a week going back and forth over this matter, only to be told that I can simply leave Telus.
Solved! Go to Solution.
July
Hello. We'll reply to your private message now, thanks.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
July
Hello. We'll reply to your private message now, thanks.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
2 weeks ago
Fibre optic for homes services. Since November 12! No services! Unreal!
After numerous agonizing calls nothing was fixed. Finally had a technician that came over, seems to be more knowledgeable than anyone else - looked at the installation, indicated her hands are tied as Telus needs to send someone up a pole to fix the fibre optic. Add insult to the injury, I received a Telus bill to pay for home services that I don’t have. Please escalate our request to get this resolved!
2 weeks ago
@Alilarrogers I hear your frustrations. We're sending you a private message to gather some account info 🙂
If our reply resolved your issue, please click on Accept as Solution to help others in the community.