But, unless you have multiple users on your network simultaneously, you'll rarely, if ever see downloads anywhere near 600 Mbps. High speeds are great for bragging rights but are of little utility for most folks usage patterns.
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Telus technicians consider your Internet to be 'working' if your download speeds are with 75%. For example, 75% of 75 Mbps is about 56 Mbps. So if your download speed is 56 Mbps or better, they don't consider anything to be wrong.
I don't know what Shaw's policy is.
I was with Shaw at one point and that happened to me. I always had TV and internet problems they eventually shrugged me off.
So I returned all their equipment and have been happy with TELUS ever since. With the few issues I had they made sure it was rectified even if required many visits.
Even if you complain on Shaw forums they delete the posts and eventually ban you. This just stating issues with their services.
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