No phone service

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Merv4Shirley
Resident

Please check home phone service in Creston, BC

Community Power User
Community Power User

If your phone service is still out, you'll want to contact Telus directly and give them the phone number of the line having issues so they can properly test it. You won't be able to get a repair requested from the forums here.

 

By phone: 1-888-811-2323

By online chat: Click https://www.telus.com/en/bc/support/contact-us and click on the purple chat icon in the lower right (recommended from a PC, not a phone or tablet)

 

More information: https://www.telus.com/en/bc/support/article/home-phone-no-tone

 

There was an outage earlier but it's listed as fixed. It's still possible that something else is causing no dialtone.

 

Service(s):  Home Phone Services 
Impact(s):  Up to 2250 Home Phone customers being unable to make or receive calls 
Location:  Creston, BC

Start:  2019-04-03 17:05 (PT)

End: 2019-04-03 19:13 (PT)

Root Cause:  Issue at TELUS facility requiring remote reset


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