This seems to be an ongoing issue coming back every few months. I checked service status and there is no alert regarding this. (https://www.telus.com/en/ab/outages)
"No chat agents are currently available, please call 1-844-372-8559 for help."
Wait times over 1/2 hour, still waiting for call back long after that.
I can't wait for the future yo arrive because the present is not friendly at all.
Got my call back and was forwarded to '2nd level Tech ?', he reset the server and all is working again.