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Anyone else finding the wait times unacceptable?

Helpful Neighbour

I hate this company! I have to book a day off work to get a hold of them. Ridiculous!


Just Moved In

Agreed- 2.5 hours so far. Spoke with someone at 2:16 mark and was put on hold when they investigated. Previous provider- and likely soon to be new provider- at least has call back option. Pathetic customer service

Community Power User
Community Power User

I had an issue with the phone service of an organization I am involved. Less than 20 minutes from start to finish, including being redirected, as I chose the wrong option when calling. Very happy with the mid-day calling times.

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Same, I called at 2pm and had to be transferred after doing some troubleshooting. Wasn't anything excessive for the wait for me. 

Mobility Client Care Rep