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2.4g and 5G

Woo
Just Moved In

Hello everyone! 

 

My internet was was working perfectly fine but around 2 weeks ago my 2.4g and 5g suddenly disappeared for some reason. I thought waiting it out would fix it but nope. Before I could disable or enable 2.4g and 5g in my wireless basic settings but 2.4g and 5g disappeared from there too. Does anyone know why this has happened?

 

i have a T3200M modem

 

I feel like there's supposed to be an "enabled" status beside SSID 2.4G + 5G like SmartSteering ??

 

IMG_2683.PNG

 

Thank you for the help!

1 ACCEPTED SOLUTION

MTL_Dave
TELUS Employee
TELUS Employee

Hello,

 

If the modem was reset it would default back to smart steering being enabled which means your 2.4Ghz and 5.0Ghz are amalgamated into one network.  To get the two networks back, you would need to log into the Actiontec (192.168.1.254) and disable Smart Steering under wireless settings.

View solution in original post

3 REPLIES 3

MTL_Dave
TELUS Employee
TELUS Employee

Hello,

 

If the modem was reset it would default back to smart steering being enabled which means your 2.4Ghz and 5.0Ghz are amalgamated into one network.  To get the two networks back, you would need to log into the Actiontec (192.168.1.254) and disable Smart Steering under wireless settings.

Thank you so much! That worked! Smiley Very HappySmiley LOLRobot tongue

 

 

THANK YOU

 

edit- btw I'd like to ask an extra question 😮

 

Does smart steering affect internet speeds in any way? My internet usually feels faster on 5G (never tried 2.4G) and it felt slow and unresponsive at times with smart steering on but I'm not sure if that's just my delusion. 

NFtoBC
Community Power User
Community Power User

Yes, 5G wireless is faster, however, even 2.4 G is faster than most internet connections to the outside world.

 

NFtoBC
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