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HedgeFund
Neighbour

The #telus that I have tried tend to be no better than 10 megabit which makes YouTube choppy even at 480p. It seems everyone is throttled so badly its hard to do anything. Even Windows or iOS updates take hours.

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Community Manager
Community Manager
 
TELUS_Support
Official Support Team
Official Support Team

Have you attempted to reboot your equipment or speak with our Tech Support team about this?

HedgeFund
Neighbour

Several times, so I have to use my iPhone 15 Pro as a hotspot its so slow

 

TELUS_Support
Official Support Team
Official Support Team

What did our Tech Support team say when you spoke with them?

HedgeFund
Neighbour

nothing useful, so 10 megabit is all I get

 

I cannot use telus passpoint as my phone says it cannot log on