May
May
May
I can flag this to our field team to look in to. They perform cleanups in batches based on location and obviously, it's sort of a never-ending battle. They'll get to it asap.
June
June - last edited June
Hey @Frustrated09 we flagged this graffiti to our team and our team will do what they can to remedy the situation. Unfortunately there is a lot of graffiti so the team is putting out small fires everywhere. Even if they were wrapped, graffiti is paint so they would paint the wraps anyways. Please give us some more time to have the issue fixed
June
June
June
Unfortunately we don't have insight into the graffiti team's processes or routes that they take so I would not be able to provide an update.
- Eric
July
The graffiti has not been removed, it’s been over a year. One of the TELUS boxes has also been damaged. This is what happens when your infrastructure is not maintained. See images in this thread. When will the graffiti be removed?
July
Graffiti is everywhere, it's a NEVER ending job. There is a lot of infrastructure that needs to be taken care of. That being said if the appropriate team was notified, you will have to wait till it's on the route to be taken care of. There is a VAST area to be covered and they can't instantly be deployed to one box.
July
I would like a TELUS Manager or Supervisor to look into this matter ASAP. There is an underlying issue with the team that deals with graffiti. Either they are understaffed or avoiding doing their job!
July
This has already been flagged to our field team to look in to. Dealing with graffiti is, as was already mentioned, a never ending job that they are dealing with daily. We can send another follow up email to the team on this specific location.
July
I find it hard to believe that it takes over a year to respond to a cleanup graffiti request if they are working on it everyday. As I have mentioned in previous responses above, why can’t these boxes be wrapped to prevent it from happening again and avoid the long delays if it gets tagged again? Has someone been by to assess the damage to the one box I reported?
July
I'm sorry that this is taking longer than you'd expected @Frustrated09 but this is a never-ending issue. There are other users that have reported other graffiti in this forum. We appreciate your patience
July
Have the other users been waiting over a year for action? I look forward to your response
August
Can you provide an update as to when this graffiti will be removed?
August
This has been flagged to our field team to investigate. Unfortunately we don't have insight into the graffiti team's processes or routes that they take so we wouldn't be able to provide any further updates.
August
Please provide me with a name and email contact information for the manager / supervisor responsible for this team.
August
Unfortunately we don't have insight into the graffiti team's processes or routes that they take. All contact information is internal.
August
Please provide me with a name and email contact information for the manager / supervisor responsible for this team.
August
This is not information we can share.