Community Spotlight3 MIN READStreaming on TELUS - Februrary 2026A-BCopper Theft: Impact on CommunitiesA-B
Recent ActivityMost RecentNewest TopicsSolutionsVideo Playback Speed Dear TELUS Product & Customer Experience Team, I am writing to formally request the addition of adjustable playback speed (e.g., 1.25×, 1.5×, 2×) for TELUS On Demand content and recorded programming...Being billed by TELUS-Koodo for No Service or Connection A TELUS rep was trying to sell an internet service to me. I agreed to a trial for a month to evaluate the service while keeping a Rogers connection working. I decided not to use it and returned the e...Irresponsible worker Telus I had my mobility account suspended in January 24th after adding a new line to my account. I called 611, they told me that I can visit the same store to verify my identity and the service will be res...Terrible communications I tried to add a long distance package to my home land line account. What a terrible experience. The English communications of both the agents I had were very poor. I was very upset about having to...Billing issue I have two lines with Telus. Each of them is on a $55 plan. Each plan should be discounted by $10 per month for 24 months, and each plan should have a further $10 discount for pre-authorized payment....Abusive and Unprofessional Conduct As a Senior who recently had a heart attack and am currently trying to recover, I was astounded to be called a “stupid b*tch” 3 times during a conversation with one of your representatives. Telus ch...Wifi asking for sign in My wifi started asking me to sign in all of a sudden but I am unable to do so. The sign in link takes me to an unavailable page for order.fiber.telus.com. I've never had to sign in to use my wifi be...Can't see any details on my account (bills/usage). Site Errors out. Coming from Reddit as well. Over multiple days/browsers/devices, can't see account details, bills, can't manage account. Where do I go from here? Payments have been going through since I have P...Billing Issue In November 2025, before leaving Canada for a six month deployment, I contacted Telus to pause my services while serving my country. I was told my account was successfully frozen. I am still getting ...Playback Error on recordings Everytime we try to watch recorded programs, we get a “playback error”. This has been extremely frustrating trying to watch the Olympics. We have had so many issues with the Telus tv+ app and this i...
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