Disabling CGNAT

5G Smart Hub router. On my windows pc. Yes I can connect to the internet, but my NAT type is strict

What are you trying to do that requires port forwarding?

Telus normally gives a dynamic IP address unless you have a business account.

A publicly routable IP is not the same as a static IP. Publicly routable IP addresses are required for basic internet connectivity, including direct peer to peer connections. Please don't spread technical misinformation about a serious issue like this.

We can send you a private message to discuss options further. Check your Inbox.

We can look into this for you. We'll send you a PM shortly to verify your account details.

Still waiting on that PM :)

Sorry about that! PM sent

Do you have a business account?

Typically residential accounts use CGNAT. That's the situation for me and I had to do port forwarding to access my devices when not on my local network.

FuzzyLogic This is false information. It is not normal for residential accounts to use CGNAT. This unusual change that happened specifically with Telus this year. This is contrary to the entire history of residential broadband internet in Canada. Silently moving customers from normal internet connections to CGNAT is a material degradation of internet connectivity, and without notification, is a CRTC Internet Code violation.

The use of CGNAT makes connectivity between peers impossible, including port forwarding. This fundamentally alters and restricts basic internet connectivity and basic internet functionality.

Thank you for more insight, I was finally able to get someone to put in a escalated ticket/work order, it took awhile for the agent I had to find the old and apparently poor documentation with their supervisor. Just had the technician call for us (my son) to pull a new IP.

My son did a further digging and seams like residential internet plans came with two IP public routable IPs. Assuming one was dedicated for internet tv package if it was bundled on the same account/line. 

I was worried I would be pushed to the small business internet plans... so that I was given the privilege to purchase the IP addons. But that would suddenly double the price and I'm still on contract.