My Mobility Account

Resolved! Transferring a phone number

I just got a new phone. How do I transfer the phone number on my old phone to my new phone? Both devices are Telus and both accounts are Telus.I tries doing it in MyTelus Account, but it kept telling me the number was already in use by another accoun...

Resolved! TELUS as a foreign student/traveller with international credit card

My daughter is going to be a student in Canada for 6 months and I'm accompanying her for one months. We each need prepaid plans and a SIM card and we only have a VISA credit card issued by a German bank. What can we do to pay for the service? Thank y...

Resolved! Mobile replacement options

My mobile device fell ~16 feet to the ground and isn't working (no surprise!). Is there a reduced cost to purchase a replacement device since I have an ongoing service plan with Telus?

Resolved! High tax amount on first bill

I upgraded my phone and plan and get a first bill.The total was $171 including tax.One time connection fee was $45, I don't know why I need to pay this, I am already Telus customer for few years.Only tax amount was $78. Where is this amount from? Why...

Resolved! Why is the website impossible to navigate?

Why is it when I click on a simply share plan, with SHAREABLE DATA, can I not add a 2nd device without adding said device PLUS another plan? Isn't the whole point of a FAMILY PLAN to be able to share the data and have multiple devices? Is everything ...

Resolved! Dealing with Telus after account gone to collections

I am trying to get services again through Telus, and unfortunately I found out I had a past due bill with them that went to collections (I had no clue - I thought my modem was sent back but apparently not).I cannot get services again until the flag i...

Resolved! Text records

I used to be able to see records of all text messages on my accounts on the my Telus app. Now I just see how many on the days used. No other information is available, this a new thing or a glitch?

Resolved! Epp account frustration!

I have an EPP account. Yesterday I tried to order a certified used phone. I was unable to do this from the MyTelus APP or from the Telus website. I can only access services and products online through my corporate email, which I can only access in my...

Resolved! Cancelling TELUS mobility services without calling???

How do I cancel my TELUS mobility services without calling? Is there an email or something I can use?

Resolved! Cancelling my prepaid sim, how do I withdraw my balance?

Hello, I'm leaving the country and I would like to know how can I withdraw the balance inside my Telus prepaid sim card, before I cancel my plan, is it possible?

TELUS Neighbourhood

Latest topics

Resolved! Transferring a phone number

Resolved! TELUS as a foreign student/traveller with international credit card

Resolved! Mobile replacement options

Resolved! High tax amount on first bill

Resolved! Why is the website impossible to navigate?

Resolved! Dealing with Telus after account gone to collections

Resolved! Text records

Resolved! Epp account frustration!

Resolved! Cancelling TELUS mobility services without calling???

Resolved! Cancelling my prepaid sim, how do I withdraw my balance?

Cannot sign in to telus mail on google

Payment method for prepaid plan $150/180 days.

I was charged a fee to speak with customer service

Telus Comm.Web Edmonton, AB

How do I get ahold of someone who can actually hel...

How to get a refund after porting number?

Past Billing Invoice

Confirmation of payment email, goes to old email a...

What happens to my Telus account if one subscriber...

Is MyTelus App login down? Can’t login via app