TELUS Billing Errors, Collections and Credit Damage: Where Is the Accountability?
I recently discovered that a TELUS account I made multiple attempts to cancel was sent to collections and reported on my credit file. TELUS had already refunded incorrect charges and assured me the problem was fixed. Yet here we are. Looking through this forum, I found other customers describing similar issues: cancelled accounts still being billed, charges on old accounts, and collections despite accounts showing zero balances. This is serious. An inaccurate collection entry can affect credit scores, mortgage approvals and borrowing costs. Yet customers are left to discover the problem, spend hours chasing corrections and dispute the damage themselves. I find it deeply unfair that a corporation as large as TELUS can face repeated complaints while individual consumers carry the burden and risk. When customers miss payments, there are consequences. What accountability exists when a company’s errors harm customers’ credit? I’d like TELUS to explain: What is being done to prevent these errors? How are inaccurate collections removed from credit reports, not just marked paid? What compensation or remedies are available to affected customers? Do repeated complaints warrant regulatory scrutiny or collective legal action? I expect TELUS to investigate my account, reverse invalid charges, withdraw the collection and correct any inaccurate credit reporting. Has anyone else experienced this? Was your credit report corrected, and were you offered compensation?