Power Adapter for Telustv-21T
A couple months ago, Telus sent me replacement power adapters for my three Telustv-21T Optik TV boxes. I replaced the power adapters on all three. Two of the three boxes are showing a solid white LED and their remotes are non-responsive. They won't reboot with a hard power reset. The third box works fine. I took that unit's power adapter to the other two boxes and they both work fine with that power adapter. Clearly, two of the three new power adapters are faulty. Anyone know how to order replacements from Telus?
Telus TV-21T Box.
I received the new telus box, two of them, a while ago once learning that the old box no longer supported Disney + Apple etc........ It worked for a couple of months but then after a few hours of watching, the lips would no longer match the sound so we would have to turn it of then back on to fix this. Inconvenient, yes but we put up with it. The box began to stop working and that there was "no signal" apearig on the screen. We then tried the "troubleshooting" following the steps by rebooting everything The box, WIFI, receiver and main incoming WIFI box. After wasting frustrating time having to have to do this in the first place, it finally rebooted and then worked again fora day or two. I had to do this all over again to get this to work. I even did a factory reset on the box itself. Once I did this, it worked for that day. Then again restart the whole re boot this process again. Enough is enough! Assuming it was the box, I opened the second box I had not used yet, It booted up and seemed to work fine and the lip matching thing problem went away. After two weeks the no signal non sense started again. It's just began by routine that if the no signal appears, I unplug the power at the back of the box and wait for it to re boot which cycles until the channels appear. It's a **** shoot everyday. We will turn the TV on and the box will have no signal but then start rebooting over and over until the channels appear. This take between 5 to 15 minutes everyday for the channels to appear. I am at my ends rope with Telus and there support or lack there of! Telus CEO's are hiding behind AI and there overseas live agents (after on hold for hours) or having to wait for a couple of days for local action response to happen. I know that this is not just happening to me. Something needs to be done. We as most Telus customers do not have the luxury to sacrifice the amount of time to deal with their issues while paying a premium for it. Getting stuck in a contract what do you do? I'm thinking a class action Lawsuit!