Residential Services Vacation Checklist
Planning to travel? Use this checklist to ensure you can set and forget about your home services while travelling. Voicemail Check your voicemail messages one of three ways: 1) from any phone 2) listen to them with internet access 3) forward them to yourself via text or email Program Your PVR Access your guide and record a program with our TELUS TV+ app eBilling and Pre-Authorized Payments Sign-up to view your eBill online from anywhere in the world as well as enabled or modify your pre-authorized payments. Vacation Suspension Suspend your services for an extended period of time at a reduced charge. Check out all the details for suspending your Home Services HERE. Forgot to do all of the Above? Reach out to us over on our Facebook account, or send a private message to our TELUS_Support handle and we'll be around to help! Have mobility services too? Here's our mobility vacation checklist. Version FRTELUS Home Service Vacation Suspension Guide
Learn how to temporarily pause your TELUS home services at a reduced rate while you're away. Suspension Details Time restrictions: Minimum period: 1 month (30 days) Maximum period: 6 months Frequency: Once per 12-month period Cost structure: $15/month per service Free for Home Phone with SmartHome Security Eligible Services Home Phone service Internet service (except with SmartHome Security) Note: TV services cannot be suspended How to Request Suspension Visit the TELUS vacation suspension page Click 'Start your request for a vacation suspension' Log in with My TELUS credentials Complete the suspension form Submit at least 2 business days before departure During Suspension Period Available services: TELUS email access via webmail Unavailable services: Voicemail Calling features Regular internet access Important Considerations Non-TELUS security systems may require active phone/internet No cancellation fees apply Service agreements are not extended SmartHome Security requires active internet When to Contact TELUS Contact TELUS Support if you: Cannot access the suspension request form Have questions about service eligibility Need early service reactivation Experience issues with email access during suspension Note: Provide 48 hours notice for early service reactivation Version FR
