Protect Your Privacy on Your Devices
Protect Your Privacy on Your Devices Protecting your privacy is of the utmost importance. Our phones are an extension of our lives, so we want to help you make informed decisions on limiting the amount of personal info you share through your device. Here are some tips to help. AutoFill To save time, AutoFill saves your most commonly used info (banking/credit card info, passwords, contact information, etc.) and gives you the option to automatically fill in these blank forms. While this is definitely convenient, it can also be a liability should access to your device become compromised. To disable AutoFill on iOS: Tap the Settings icon Scroll to and tap on Safari Tap on AutoFill Disable the info in the categories you don't want to be saved in your device. To disable AutoFill on Android: Tap on Settings Tap on Privacy Tap on Auto-fill from Google Toggle off Use Auto-fill with Google Browsing Most native browsers offer a Private/Incognito mode that prevents information such as your cookies, website data, browsing history, or form data from being saved on your device. This means your activity won’t be available to any other website or any person who might come into possession of your device. Also consider using privacy-centric browsers such as: DuckDuckGo Android iOS Brave - Private Web Browser Android iOS Onion Browser iOS and more Disable Ad Tracking Protect yourself from the prying eyes of algorithms that track everything you do online including every website you visit, forms you fill, items looked at and/or purchased, and more. Their goal is to build an advertiser profile to target ads that may be of interest to you. To disable ad tracking on iOS: Tap on Settings Tap on Privacy & security Scroll to and tap on Apple Advertising Toggle off Personalized Ads To disable ad tracking on Android: Tap on Settings Tap on Google and then tap on Ads Tap on Delete Advertising ID *Note: certain Android devices may nest the setting as follows: Settings > Privacy > Ads > Delete Advertising ID Location Services Leaving your device's location services enabled can have the following effects: The Good Help you find your phone should you lose it List the closest restaurants, banks, and other locations Quickly give you driving directions when you’re lost The Bad Embed GPS coordinates into your pictures Let apps and advertisers track your location May use more battery To disable location services on iOS: Tap on Settings Tap on Privacy Tap on Location Services Toggle off Location Services to disable it for all apps, or scroll down and limit access on a per-app basis To disable location services on Android: Tap on Settings Tap on Location Toggle off Location Services to disable it for all apps, or scroll down and limit access on a per-app basis *Note: an alternative to tapping on Settings is to swipe down from the top of the home screen to expose the notification shade and disable Location from quick settings. Virtual Private Networks (VPN) Do you use free public Wi-Fi on a semi or regular basis? These networks may lack proper security and can leave you vulnerable to theft of your data via interception by bad actors. Consider using a VPN service. VPN's act like parallel networks that tunnel through public Wi-Fi networks (or any internet connection in general). They mask your data enabling you to browse safely. To help you make an informed purchasing decision, we found some review blogs from top tech sites that rate various VPN services: CNET Tom’s Guide Techradar If you have any questions about privacy on your device, feel free to ask the community or reach out to us over at our Facebook page and we'll be there to help! FR versionHow To Process A Certified Pre-Owned (CPO) Device Repair
Does your certified pre-owned (CPO) device need a repair? Here is some info to help you get that done. In-warranty CPO device - Do not take your device to the brand's store. Visit the nearest TELUS store to discuss with our team, as only TELUS locations can process your iPhone repairs if within the 1 year CPO warranty. *If the device is through Koodo or Public Mobile, please visit the nearest respective store for assistance. Expired CPO warranty or physical/water damage exists - Visit the nearest TELUS or Mobile Klinik store to speak with our team. *If the device is through Koodo or Public Mobile, please visit the nearest respective store for assistance. Version FRProtecting Your Smartphone
Protecting Your Smartphone It's an exciting time when a new phone arrives. We want you to make sure you're doing everything possible to keep that new device running smoothly and safely. Let's look at some handy tips for keeping your new smartphone safe. Protection An important first step to consider is buying a phone case to protect your brand new smartphone. Not just an accessory, they can provide peace of mind with shock-absorbing features, waterproofing, and extra grip. Always a smart move. Purchasing an extended warranty is also a good choice, as manufacturer warranties only cover hardware failure. Device Care Complete and AppleCare+ extend the manufacturer's warranty up to 2 years and add protection against accidental damage. Water Damage The key to preventing water damage to your smartphone is to plan and always be prepared. Not keeping your phone in your back pocket will prevent it from falling in the toilet or being sat on. Storing your phone in a sealed waterproof bag or case before you head to the pool or beach will also help. If your phone does get submerged, be sure to remove the battery if you can, and place it in a bowl or bag of rice overnight to absorb as much of the moisture as possible. If that doesn't do the trick, review your warranty guidelines or take it to the nearest TELUS store for repair options. Cracked Screen Some manufacturer warranties cover cracked screens in the first 30 days. If you're past that timeframe however, and you don't have an extended warranty, you can always visit the nearest TELUS store or try Mobile Klinik to look into your options for repair/replacement. Lost or Stolen Device Some common ways to lose your smartphone include leaving it on the rooftop of your car before getting in, or leaving it in a restaurant or store, etc. Always be aware of your surroundings and keep your phone stored safely when not in use. Ensure you have a lock code to protect it if anything should occur. Always remember, you can reach out to our Support team anytime at our Facebook page or by sending a private message to our TELUS_Support handle here if you need assistance. FR versionHow To Track The Status of a Device Return
Did you get a phone through the TELUS Bring-It-Back program, and now you've returned the device to us? Learn how to track the status of a device return by following these easy steps: 1. Log in to the My TELUS app 2. Select the Device tab near the top of your screen. 3. Tap on Order Processing under the Return tracker heading. It's that easy! The status of the order will update throughout the return process, so keep checking back to stay on top of things. Version FRMobile Klinik Device Checkup Tool
Mobile Klinik Device Checkup Tool The Mobile Klinik Device Checkup app has a number of great features. Not only can you optimize and troubleshoot hardware/software issues with your Android and iOS device, you can even book repair appointments, find the nearest Mobile Klinik store, and even check out your smartphone's resale value. Here's all the info you need to get started. How to download the Mobile Klinik app 1. Ensure that you have an active cellular or Wi-Fi connection. 2. Visit the Google Play store (Android) or Apple App store (iOS) and search for 'Mobile Klinik Device Checkup'. 3. Alternatively, if you select the new Diagnostics link available in the app itself you'll either be brought directly to the Google Play store or Apple App store prompting you to install, or have the app automatically launch if it's already installed. How to run a device checkup 1. Launch the Mobile Klinik Device checkup app (once installed) by tapping the icon from your smartphone's home screen. 2. *First time users* Accept the Terms & conditions and allow data usage access to use the app. Do this by following the prompts to open Settings (you'll be brought to the Usage Data Access section), find and select the app, tap to allow usage tracking, and go back to return to the app. 3. All tests will be selected by default, though you may select/deselect which tests you wish to perform including: Battery (battery health and usage) Storage (internal/external memory usage) Connectivity (Wi-Fi, Bluetooth, SIM) Data (data usage) Device (software updates and security) 4. Click Start at the bottom of the screen. *Note: The battery drain test (unless skipped on Android) will run for approx. 30 seconds and maximize your screen brightness, flash, and vibration functions to assess battery health. 5. Results summary will be displayed and colour-coded by severity level: Device alerts and critical updates - Red or Yellow Optimization recommendations - Green 6. Select the green chevron next to a results to see specific info about the test. How to check device value and repair options Device Value Tap 'Sell Your Phone' from the app home screen. Select 'Continue'. Complete the interactive tests and questions about your smartphone. Receive the device's value *Note: New devices may not retrieve a value, and value given is an estimate and will not be confirmed until you visit the nearest Mobile Klinik store. Repair Options Tap 'Repair' from the app home screen. Select the repair journey you need: Find a store, Book an appointment, or Call for a quote. Version FR
