Smart lock connectivity
I live in an apartment building that has installed a security system involving smart locks activated by buzzer codes that ring tenant mobile phones. When someone buzzes my code, I do receive these calls, but the person waiting at the door does not hear me, nor can I buzz him in. I’ve spent the better part of the day today troubleshooting with both TELUS and Apple and both companies confirm that my phone seems to be working just fine and that the problem I am encountering is likely attributable to a problem in the building’s security system. I don’t experience any other missed or dropped calls or connectivity issues that I’m aware of. I have a brand new iPhone 15 Pro, and I am usually within 6 feet of my Wi-Fi router with both Wi-Fi and Bluetooth enabled when these buzzer calls come through. My cellular signal tends to be weak (1-bar) in this building but I have no other problems with failed calls. I have missed multiple deliveries because of this and I really welcome any feedback about possible causes. I am wondering if anyone else has run into this and if you have found the problem lay with your phone or with the security system.