Mobility offer - scam or great deal?
Received a call from 888-519-0122 - said they were calling from Telus. Being polite, and having time, I was curious about the offer - asked about some kind of streaming / mobile plan bundle. Eventually landed on talking about $35 / month / line deal for mobile - unlimited talk / text CAN + US, 5G LTE, etc. I asked to be emailed the details - he said he couldn't do that (something about competitors getting the info?). Seemed a bit off. So I asked for a call back b/c I was busy. When he called back, I asked for additional verification that he was from Telus. He read account details (billing details, etc.). These were accurate. He then sent an automated "how to sign up for an e-sim" email that was also legit. When I call back the number, it goes to a Telus automated menu. However, when googling the number, I came across these two conflicting posts with Telus: Post 1: It IS a legitimate number (https://forum.telus.com/discussions/mobile_devices/is-this-a-scam/171441) Post 2: It is NOT a legitimate number (https://forum.telus.com/discussions/mobile_devices/verify-telus-number/174523) Anyway - I read somewhere that you can ask the rep to post a comment on your Telus account that you can then login to see. He said he didn't know how. So I said that if he can figure that out, I'm interested. If not, sorry. So - am I too paranoid or appropriately cautious?
Bring-it-Back Issues
Bring it back is an extreme scam of a system. There’s no notifications about it ending, there’s no notice or flag for it ending nothing. We realized that our Bring it Back contract ended last month and tried to get a new phone today (17 days past) to be told we are past the 30 days. The charge hasn’t been added to the account yet but will appear next bill. Only option was to “trade in the phone for less then the owe amount and lose about $100” Customer service is a joke, this service is a scam.