sales and return scams
2 TopicsVivint to TELUS SmartHome: Complete downgrade, do not switch over!
I had a paid off Vivint system. I agreed because TELUS represented the replacement as an “upgrade” and a “1 to 1 replacement.” That is why I allowed my existing equipment to be removed. After install, I learned that not only am I tied to a 3 year contract, but the recording setup was not equivalent. My Vivint system had continuous recording through equipment I already owned. TELUS told me I would need microSD cards in each camera to approximate that function. This is a downgrade sold as an upgrade. There are more examples of how this system doesn't meet the mark. I escalated. TELUS said they would review the call recordings. They also pointed to the 30 day cancellation window, while telling me I would need to remove the TELUS equipment myself and return it by Canada Post. So TELUS gets weeks to review its own sales calls, but the customer’s cancellation clock keeps running. My questions for TELUS: Is this actually a functional 1 to 1 replacement for legacy Vivint systems with continuous recording? Were customers clearly told before installation that continuous recording may now require separate microSD cards per camera? What exactly happens to paid off Vivint equipment after the swap? If TELUS misrepresented the replacement, why is the customer responsible for removal and return risk? Will TELUS pause or preserve the cancellation window while it reviews the call recordings? Will TELUS send a technician to remove the equipment if the complaint is non equivalent replacement? This is about conscenting through misrepresentation. “Upgrade” and “1 to 1 replacement” are material claims. Former Vivint customers should demand clear answers before agreeing. My Vivint equipment was superior, and had I known what I know now, I would've happily walked away without home monitoring support.153Views0likes1CommentBrand Impersonation Scams: Types and Tips to Protect Yourself
This class of scams involves scammers pretending to be a representative of a legitimate organization. When in doubt, cease all correspondence and contact the organization directly by looking up their contact information on their official website. Sales/Return Scam Fraudsters contact customers and process an online or Direct Fulfillment (phone) order on behalf of the customer but intentionally orders the wrong device and/or color. The fraudster then calls the customer back, informs them the wrong device was shipped and: Directs them to return the device to an address unrelated to TELUS, or Advises they are sending a courier to retrieve the device on behalf of TELUS Proactively arrange to send out a return mailer. It is important to note, we will never call a customer to send out a return mailer. What you can do: If you receive a device that doesn’t match exactly what you’ve ordered, contact us. TELUS will NOT call you to return your device to a specific address. Instead, we'll email you a return label that you can bring to your local post office. They'll scan the label and take care of the rest. View our return process here. Posing as TELUS Recruitment for a job posting In this scam, a fraudster poses as TELUS Recruitment and asks for $50 for a "Premium ID" as part of the application process. What you can do: TELUS never requests monetary deposits for any roles/projects with our company. Do not give out any personal information and forward the email to [email protected] Posing as TELUS Support advising of internet/computer problems In this scam, a fraudster poses as TELUS Support advising you that you have a virus or computer problem in an attempt to gain your personal information. What you can do: Do not give any details to the fraudster or click on any links that may allow them to access your computer. If you think your computer may have been compromised, please contact TELUS at 1-888-811-2323 right away to investigate. Door to Door salesperson posing as a TELUS employee You may receive a visit from a fraudster pretending to be a legitimate TELUS employee. What you can do: Verify the name and ID of the salesperson. We have a great article about everything you need to know about our Door to Door team here. Do not give out any personal info if anything seems suspicious. If anything seems suspicious to you, end the conversation and contact TELUS right away with the following: Date / Time / Address of the encounter. Name of the salesperson if they gave it to you. Account Credit Scam (by phone or email) You may receive an email appearing to be from TELUS, encouraging you to upgrade your TV package and call a 1-8XX number. You reach a fake IVR claiming you have a large credit balance. You're then transferred to a fake 'TELUS agent' who requests personal information to pay out the money. What you can do: Do not dial the number provided. Do not provide personal information. Contact a TELUS representative with: Your name, phone number, account number, and details of the fraudulent call.Contact an official TELUS representative with the following information: Your name and phone number Account number Details of the fraudulent call you received Your safety matters to us. Because scammers never stop, we're dedicated to providing you with information on the latest tactics used by them so that you can stay informed. For more on various scams and how to protect yourself, explore these other articles: Prize/Promotion Scams Call Related Scams Digital/Online Scams Identify Theft FR Version604Views0likes0Comments