Track Your TELUS Device Order
Enter your order number in our Order Status tracker to see real-time updates from purchase to delivery. Order Status Meanings Order Processed Your order is being prepared for shipment. Processing takes 3-5 business days for most devices, longer for high-demand or limited stock items. You'll receive a tracking number by email once shipped. If we need additional information, we'll contact you by email. Order Approved Your order is ready to ship. Watch for an email with your tracking number at the address you provided during checkout. Order Shipped Your package is on its way. Check your email for the courier name and tracking number. Delivery takes 2-5 business days from ship date. More Information Needed We cannot complete your order without additional details. Check your email for instructions, then contact [email protected] with your order number. Order Cancelled Your order has been cancelled. Refunds are processed within 3-5 business days to your original payment method. No Order Number Found The order number entered doesn't match our records. Verify the number in your confirmation email and try again. When to Contact TELUS If your order status hasn't updated after the expected timeframe, you haven't received tracking information, or you have questions about your order, reach out through the TELUS Facebook page or send a private message to our TELUS_Support account here on the Neighbourhood. For order-specific issues requiring immediate attention, email [email protected] directly with your order number. Version FR
