Home services and formal complaint email address
Hi. I want to file a formal complaint to Telus management on my home services but have just been redirected by the Bot and still can't find the form. Feels like this bot is designed to redirect people away from truly getting support. I disputed my bill and again the bot tells me to message their agents. My complaint are getting lost in the chatbot msgs. Can someone please give me an email address? I was promised by Telus' sales agent that my monthly bills would be a set amount when I signed a 2 year contract, its has been 8 months now, the bill keeps going up for different reasons. I've tried to resolve this issue many times, each time a new agent goes into my account, promises me it will be fixed, then nothing happens. It's wrong for sales agent to promise one thing and Telus to charge differently. I don't mind sending an email to the executive team if someone has the email address. Have anyone else been in the same situation? Sales agents promising one thing and bills charge different? What did you do to remedy it? Thanks in advance.
SpeedTest Results fine, but Upload is very low on Fibre Gigabit plan in most tests
Just wondering if someone can chime in here. I used Telus Fibre for about 9 years. Never had any hiccups until I moved cities into a condo. For the first few months it was great, after that its been problematic. According to speedtest.net the connection seems to be working fine as long as I ping the Calgary server, if I ping any other city it bounces up and down quite often. Testmy.net sometimes shows a good result at 140Mbps (I never saw anything higher here) but then would drop to 35-80 Mbps Google Drive sometimes will hit about 500-600Mbps which was what I would normally get but it would drop to 100-300Mbps at random and will now stay there. BackBlaze seems to cap out at about 280Mbps where as I have read others report maxing out the connection using it on the gigabit plan YouTube is the same as Google Drive I have gone to running a perf3 test via this command line "iperf3 -P 60 -c 84.17.41.11 -n 10240M" (server location is in Seattle) and it seems to successfully max out my upload speed as I should be getting. I have had numerous techs over (The first two really didn't know much about my concerns other than the speedtest result was good) the last one I had over was very knowledgeable, cleaned the fibre connection, reterminated etc etc. It worked normally for a few hours but then went back to being what I call unstable. I am just wondering if anyone else has experienced this? According to Telus I have talked to before the provisioning is right, but it does seem like something else is wrong. This is my first time using Telus Fibre in a Condo and it seems to be on GPON (Max plan we have is the 1.5/940) I have changed DNS to Google's and Cloudflare's and it sometimes work and sometimes doesn't. I am currently running a new TP Link 2.5GB switch connected to the 10GB port on the NH20A (Both PCs have a 2.5GB Nic card), which came in after as Telus thought that was the main issue behind the random issues. Thanks 🙂