How To Block Unwanted Calls and Texts on iPhone
Unwanted calls and messages disrupt your day. Your iPhone includes built-in blocking features to stop these contacts permanently. Block a Text Message Sender Open the message conversation from the contact you want to block Tap the name or number at the top of the screen Tap the info button (ⓘ) in the top right corner Scroll to the bottom and select "Block this Caller" The contact can no longer send you messages or call you. Block a Phone Number Open the Phone app and go to your recent calls Find the number you want to block in your call history Tap the info icon (ⓘ) next to that number Scroll to the bottom and select "Block this Caller" This number will no longer be able to reach you by call or text. Unblock a Contact Open Settings on your iPhone Scroll down and tap "Phone" Select "Blocked Contacts" Tap "Edit" in the top right corner Tap the red minus sign (−) next to the contact you want to unblock Tap "Unblock" when it appears The contact can now reach you again by call and text. When to Contact TELUS If you continue receiving spam calls despite blocking numbers, ask TELUS about Call Control. This free feature adds an extra layer of protection by requiring unknown callers to press a number before connecting to you, which stops most robocalls automatically.Managing Third-Party Application Purchases
Third-party vendors can charge applications and web services directly to your TELUS invoice instead of requiring credit card payment. These charges appear as application purchases on your bill. How Third-Party Billing Works Vendors offer pay-per-use applications and web-based services like mobile dating or social networking sites. When you download or subscribe through their platform, charges apply to your TELUS account automatically. This eliminates the need for separate credit card or PayPal transactions. Disputing Unauthorized Charges Contact the vendor directly if you see charges for services you didn't subscribe to. The vendor must resolve billing disputes for their services. If you don't recognize the vendor name on your bill, contact TELUS support to identify which company charged your account. TELUS can provide vendor contact information but cannot remove third-party charges without vendor authorization. Prevent Future In-App Purchases iPhone (App Store) Open Settings Tap General Scroll down and tap Restrictions Tap Enable Restrictions Create a passcode when prompted Under Allowed Content, turn off the In-App Purchases slider All in-app purchases now require your passcode. Android (Google Play) Open the Google Play Store app Tap Menu Select Settings Scroll to User Controls Check the box next to "Use password to restrict purchases" Enter your Google password to confirm All in-app purchases now require your Google account password. When to Contact TELUS Contact TELUS if you need help identifying an unknown vendor on your bill or if a vendor refuses to remove fraudulent charges after you've disputed them directly. TELUS can provide vendor contact details and escalate unresolved billing disputes, but the vendor must authorize any charge removals for their services.
