Upgraded Services and 2 accounts were created instead and broke the internet
Was originally a 1 gig fiber and upgraded to 3 gig fiber. They created a second account and didn't remove the original and now the internet is broken. Tech support is troublesome. First agent was of no use and said the issue is on my end and booked a service tech for 6 days later at the earliest. 5pm Second agent told me it is a port provisioning issue and they need to rebuild the port and they will call me back in about an hour when finished. Never got a call. 740 pm Third agent, told confirmed the 2 accounts and said there should only be one but was unable to help as it was 1130 at night. I am sure the calls in the morning will be a mess and I am not looking forward to wasting more of my time into what should have been a very straight forward service upgrade. Coincidentally a few moments after the internet went out telus sales called and asked about the internet I just upgraded. Then wouldn't answer the phone when I called back. Wtf is going on telus!!!!