TELUS Online Security
9 TopicsRenewed contract without consent
I have a Telus security contract 21832413 that was $32.00 a month renewing in May 2026, when I moved they said I could transfer to another address with no cost. I had it installed and then I was charged over $200 for installation then my bill went up to $42.00 a month. When I called in, I noticed my contract had been extended and renewed without my knowledge and my bill was now $42.00 a month . I called and spoke to loyalty department and Elvis Calanche said not to worry I could still cancel in May of 2026 but my bill went up by $10 a month due to added equipment. No additional equipment was added that I didn’t have at my large home from before. Then he said there’s nothing more I can do. I hung up and he emailed me both contracts. Now my newest bill is showing $52.00 a month and someone from Telus was searching my profile on LinkedIn. I want help on this matter. I feel like I have been taken advantage off and a prisoner to a contract I didn’t renew.4Views0likes0CommentsPSA "Loyalty" Scam
Yesterday I received a call from Alberta 403-915-2871 claiming to be from "Telus Promotions" and telling me that because I am such a loyal customer that Telus has decided (magnanimously) to reduce my mobility bill by 30% and to use my rewards to gift me with my choice of an iPad or a Samsung smartwatch. This amazing gift will be sent to me, at no charge! Sneaky scammers - asked me to confirm my postal code, which gives them my street address, and then to confirm the house number. This is how they get your address while you think they had it all along. They also asked for my Telus PIN and email. When he transferred me to a "supervisor" the connection was extremely bad (bad internet in India?) so he called me back, this time from Ontario using 365-226-6304. This person repeated the same stuff and confirmed the same information. Today I got yet another call, this time from British Columbia (778-557-2619). I told him flat out that I know it's a scam and to drop it. We'll see if the persistent creep calls back again, and from where. When something seems to good to be true, it usually is. I have changed my password and PIN (using random generators), activated 2FA on my Telus accounts, and contacted Telus directly.145Views0likes1CommentTelus Online Security Upgrade Problem
Is it really 3 to 5 days for Subscription services support? That's what the contact form stated. With the discount on Telus Online Security, I ordered the "Complete" offering. I later decided to upgrade to the "Ultimate" plan and did it online. While the billing immediately updated, my account with Norton didn't. It's still showing the limits of the "Complete" offering and is asking me to activate credit services, which still appears to be active under the "Complete" limitations. When I try to reactivate the credit services, it fails. I called Norton support and they told me Telus put me on the wrong plan, and that my current plan doesn't even have credit monitoring. So now I have to wait for someone from Telus to look into this in "3 to 5" days? If I cancel entirely and signup again, it looks like I might lose the current 24 month discount.Solved485Views0likes3CommentsNorton 360 PIN invalid
First of all, I had no issues with my PIN initially installing it onto my primary computer at home; however, I am now using my laptop and had decided to install "Uncle Norton" to make use of the 1 of 2 devices that can be installed. Upon installation and logging into my account, it asked for the 13 digit PIN that Telus gives you, I, then enter the PIN (several times) and the error message says, "The PIN you entered is invalid. Check your entry and try again." I am also out of country and cannot contact TELUS for assistance, I was hoping there was some type of online solution or chat.Solved4KViews0likes9Comments10 Tips for Online Safety for the Whole Family
By now, you’ve all heard of cybercriminals, data breaches, and the importance of online safety. Cybercrimes are ever evolving and target not just adults, but also children, teens, and seniors. But what steps can you take to help protect yourself, your loved ones, and your home?5KViews5likes1CommentIoT Device Security: An Ultimate Guide For Securing Your New Tech
With the holidays behind us, the start to a new year is also a time to start being increasingly aware of Cyber Safety. This is especially true when it comes to our Internet of Things (IoT) devices and IoT device security.5.5KViews1like0Comments