SmartHome Security

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SmartHome Security Scam
At the moment of writing this I have to admit to being pretty upset. A few months ago, after a very crazy and distressing emergency move, when I was getting my Internet set up, a Telus Sales Agent happened to be doing door to door sales. He was able to get us a better Internet deal than what I’d been intending to get online, and said that because I’m a Koodo mobility customer, this would include a free doorbell cam. Well, cut to now, when I’ve finally had a chance to really take a closer look at my bill only to see the SmartHome Security Automation service — a service I never asked for, was never told about, and that I’m paying an extra $33 dollars a month for that I frankly can’t afford. Do some research, and realize this includes the use of my supposedly “free” door cam, and some smart plugs the technician had installed (that we don’t use) without saying anything to us. Do some more research, and see that to cancel this service, I’d still be obligated to pay $35/mo until the end of my contract for something I, just to make myself very clear, never asked for and was never told about. Frankly, this kind of underhanded sales has me really questioning if Telus is the kind of company I want to keep giving my business to if this doesn’t get resolved.
TPetit
3 years ago Place Security
6.8KViews
4likes
3Comments
Your SmartHome Security services have not yet been linked!
I recently saw a thread titled "Your SmartHome Security services have not yet been linked" which is exactly the situation I am in. I have an appointment tomorrow, I received a message to have the SmartHome app downloaded and logged in. When I log in I get the "Your SmartHome Security services have not yet been linked" message. What odd is my current alarm system was acquired by Telus and I am merely upgrading so I thought it would be fine. When I originally called to set up the upgrade appointment, I received the contract the person on the phone said I would have access to the #\SmartHome app immediately. I called the support line, waiting over 1 hour, to be told this has to be done by the tech during the visit. I am hoping this is factual otherwise I will have to repeat the process of calling in during the installation. I am getting conflicting information on this. Do I need this set up before the appointment or during the appointment. Thanks,
DanielG
2 years ago Place Security
1.1KViews
1like
1Comment