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drlyn
Neighbour
Joined 12 months ago
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Further update on my ADT problem
I wanted to update my emergency cal list and payment methods for ADT. ( I am a custom home security customer which means i own all my equipment originally with Prices Alarms. Suddently i could not access my security information at all and THERE IS NO SUPPORT OPTIONS FOR TELUS SECURITY ON ANY OF THEIR WEBPAGES. After 7 hours over 2 days of being on hold and trying the INCORRECT phone numbers on the myadt website (very bad!) i finally got through. To find out that there is a serious back end bug introduced a few days ago and there is no solution yet and no specified time when it will be fixed. Pretty bad Telus. This is a security application with a serious failure. I am rethinking using telus custom home security. This is a pretty bad mistake. and a terrible customer experience.862Views0likes3CommentsCannot log into ADT and account information does not appear in myTelus
I just received a paper bill from Telus security saying I needed to update my payment info. I own my gear and my service has always been with Telus. But I have to log into myadt.ca - which now says they have no one with my information on file. I can't find my identification number because I need to find it on myTelus - but the login system on the app says it is currently experiencing problems. I just want to pay the bloody bill and i cannot get into any of the information so i can get my login info. I HAVE BEEN A TELUS CUSTOMER WITH ALL MY SERVICES FOR 30 ODD YEARS BUT THIS IS DRIVING ME CRAZY. I have now been on hold to Telus Customer service for 90 minutes. Honiestly, there are other security services. This is not worth it. How do i get in contact with an actual human? PS. I am noisy. ANd i am about a complaint with the CRTC.711Views0likes3Comments