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LG8192
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Re: Is reauthid.com actually linked to Telus?
thank you very much for confirming. That’s what I was looking for. Since you asked about the context, I’ll give you more details. Summarizing, it has been frustrating and confusing. The problems started because I placed the order 5 days before a trip abroad and, 3 days later, I had not received any follow up and my order status link did not show up any updates (even though the order confirmation email promised a response within 24 hours). During my first call I had to give the person in the other end the information in my order, correct them a few times because they didn’t seem to know about the Black Friday offerings nor know what I had ordered. After giving my data again, I was told to expect a callback to verify my identity with the person who would call next but, because I was driving, I asked for a 30 minute delay so I could do so safely from work. This was blatantly disregarded: the next call arrived probably about a minute after hanging up the first call. Exasperated by the lack of consideration, I do not recall answering. The next day I got a generic email apologizing for the lack of updates on the orders and promising that the web store team would catch up over the next 2 weeks. Coming back from the trip, I still didn’t have any new information so I called again. This time I was told to “verify my identity” and received an amalgameast.reauthid.com link over SMS which came from an area code in California. I was still in the call and complained that the address did not belong to Telus.com but the response was that they understood I might not trust it but they could not process my order unless I gave it pictures of my drivers license. Seeing that the DNS record confirmed that reauthid.com is not affiliated to Telus, I decided to look for references that Telus actually uses that service web and found nothing. That is why I asked the question here. Since then, I have received other unannounced SMS links, but now they come from short numbers I cannot verify. Some of those are probably affiliated to Telus because I have received Koodo messages from them in the past. However the information I receive is contradictory: I have emails asking me to call between 10 am and 10 pm EST Monday to Friday, but last Saturday I lost a callback… which was quickly followed by another SMS with what seems to be an actual Telus link, sent from a short number but broken, probably created by someone without access to the data in my order because they mixed up my first and last names.2.8KViews1like1CommentRe: Is reauthid.com actually linked to Telus?
Thanks for your interest Nighthawk ! That is the message I referred to. I am not an existing customer and frankly this experience doesn’t entice me to pursue the matter any further: the site seems designed to keep you going around in circles away from assistance. I have considered going to a store and asking, although the original offer said something to the effect that the web store process is distinct and saves you the hefty connection fee. To clarify, I don’t object to my identity being verified, all I expected to find is a mention or instruction in the Telus site stating that yes, the identity verification would happen through that service… Instead, I get text messages from somewhere in California (apparently) telling me to use reauthid.com3.1KViews1like0CommentsIs reauthid.com actually linked to Telus?
I signed up for a deal on a USA / Canada / Mexico roaming plan that I saw advertised on the Telus website during Black Friday, and then nothing really happened: no updates about the status of the order for days on end. I called to follow up a couple of times and I’m confused because the people on the other end do not seem to have much information about me or my order, and I have to give them information. Now I’m asked to to take a picture of my driver’s license using a reauthid.com link that is clearly not related to Telus… the only reference I find to it is an older question in this site, also wondering if it’s legit. Can someone from Telus actually confirm what is going on?4.7KViews2likes5Comments