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kelij
Friendly Neighbour
Joined 2 years ago
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Re: Mobility Offer Phonecall
Not sure why this was sent to the people who commented and who have all had this same issue. It's not only coming from a person identifying as a Telus rep, but the paperwork that is sent from them comes from Telus. When I got my first bill and called in, the person I spoke with said they could see that the person offered the cheaper plan but that is wasn't available and it's "just what people do sometimes to get new customers". To say that it's "not in mine with our standards" when it's your team members getting away with this (as in the plans are not being honoured and it keeps happening) is a bit of a joke.1.6KViews0likes1CommentPlan Discrepancy
I get calls from Telus almost daily, and one day I bite. I'm looking for new mobility services for myself and my son in Uni and the offer was "unlimited high speed data, call and texts for $35/mos, plus the $70 activation fee, so for the first 7 mos the bill would be credited $10 making it $25/mos". Obviously a no brainer. Then I get my bill, even before my SIM cards - so prior to beginning service with Telus - for $252 for both phones. I read the bill and find that it's $55/mos plus the activation fee and it's a 24mos deal then the bill goes up $15. So I call Telus, and I'm told that this is a scam offer that does not exist and he will "report" the person who was apparrently "just trying to make a quota". So this is a thing now? The same thing happened when I signe up for internet, agreed upon amount was much less than they initially billed until I called, and they billed me before they could get me a functioning router which left me working from home without internet for over a month. What has happened to Telus? They used to be the best!3KViews0likes8Comments