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Clare1977
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Joined 2 years ago
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Re: Another day with no internet or contact
I have now signed up for Bell Fibe 300, twice the amount of what I have been waiting on with no service for $10 cheaper at $70 a month, they will be here in two days to install. I’m sure I will still be waiting on Telus to fix what they haven’t set up by then.1.1KViews1like1CommentAnother day with no internet or contact
It is now day 5, tomorrow being 6, without internet since I regret leaving Bell, on Friday my services with Telus were installed and within 10 minutes were dropped. I have spent hours of my time wasted with broken promises of being taken care of. The integrity of this company that I have paid for for years of cell service has been flushed down the drain. I have answered their private messages they show as a link to all replies as they care on this thread, for no one to call me back. They state, as I’ve spent numerous hours to try and gain internet access since the moment they were in my house to relieve me of such amenities, that my situation had been escalated, to see now on my account I have a tech scheduled for January 3rd, I have not had internet since they disconnected me with my reliable Bell service of two years. So the money is not worth saving, my 300G of overpaid cell service is now coming to an end after 5 days and children on Christmas break, who are studying for exams and gaming in their free time, not to mention another adult with a work phone not able to watch tv at all as he can’t hotspot and burn through overpriced data. Not one manager or person in charge has had the decency to reach out. I spend my free time calling, posting, answering their surveys to no avail. They also kindly send me emails about how my internet is working and how to optimize it, this has been the most horrible experience I’ve ever experienced and I’ve worked retail for 30 years. I’m not being rude, I am just done and am not even able to cancel the services because nobody will even bother to contact me.1.1KViews1like2CommentsRe: Billing and Plan Issues
You have yet to send me a private message, you sent me a verification link. I haven’t heard from anyone and still haven’t had internet in my home since the past Friday when you installed it. I have also filed a complaint with the CCTS. This is ridiculous and I do not need to spend each and every day on the phone chasing you down for minimal 60 minutes to get off the line with no answers or internet once again.5.1KViews0likes0CommentsRe: Billing and Plan Issues
I have been without internet and been on the phone multiple times to no avail since they installed my services Friday, it will not connect, has yet to since installation. I have spent over 6 hours on multiple calls, all ending in the promise of escalation and a call back that never comes. I even went into the Telus store Saturday and waited an hour to have them also tell me I have to wait on a call back. So I again phoned today and there is still no date or technician scheduled to come to my home. What if I had had a smart furnace or work from home, either way I believe I would endure the same loop and run around. This entire experience has left me very upset, I have asked them to remove the equipment, guess what that also takes a tech to come, which they also informed me is a fee (possibly refundable) of $175 to have them come out, to fix a service that has yet to work.5.2KViews0likes2Comments