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naavika
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Joined 2 years ago
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Re: bundle discount - home internet and mobile plan
TELUS_Support One more incident of unethical business. When I purchased plan, telus said Telus and Koodo are linked together. And Yesterday when I asked for phone offer ( koodo had better offer than Telus ) , Telus now acted like two different company, which mean the customer had to call Koodo customer care separately. Then what makes Telus to say Telus and Koodo are together ?. Anyway, am fed up. I cancelled my mobility account with Telus. More negative than positive since I moved to Telus, customer care absolutely waste , long wait time and still dont get right answer, yesterday my calls were not functioning properly when I was in Mall , billing issue. I moved to another provider who gave me iphone 13 with 25$ plan with activation fee waved due to discount and also bill credit that covers my first bill.2.6KViews0likes0CommentsRe: bundle discount - home internet and mobile plan
Yes but that offer should be on 40$ offer and not on $70. This is what am trying to explain . Epp was offering me $35 ( without any home mobile offer) , yes just plan $35 on 50gb .now I went to Telus , he says I have better offer like 40$ for 100 gb. As a customer plz tell me what does it mean ? Does it give any indication to customer that the 40$ plan is with home mobile discount ? No one in Telus is able to understand this . I give zero marks to Telus customer support and if I talk more they raise their voice .2.8KViews0likes3CommentsRe: bundle discount - home internet and mobile plan
I feel telus way of business is unethical and very vague in their statement. Three times I got deceived during my home internet offer. Case 1: Agent handling internet offer says, if you have mobility with telus then there will be 15$ discount on bill. Misleading: Some telus outlet (NE Calgary) is not aware of this offer. Secondly, the phone plan Telus gives already include this deduction. In my case I had an EPP offer for 35$ and telus guy said he had good offer of 40$ ( included few extra service). As a customer I would feel, if I get this 40$, then as a bundle discount ( internet + mobilit) I should be charged 40 - 15 = 25$. Here comes the twist, that 40$ already includes the bundle discount. Am waiting for first bill to generate and am very sure there will be many more surprise due to very 'honest' business from telus.2.9KViews0likes5CommentsRe: bundle discount - home internet and mobile plan
This is scam from Telus to attract customer. 2 days back I renewed my home internet with Telus because Telus told me that there will be additional discount of $10 if I get the mobility service. Very Very vague statement from Telus. Today(6th December 2024) I went to Telus Koodo outlet in NE Calgary and they said they were not aware of that discount. The reason I said vague statement is because Telus agent does not clarify whether the discount is given when customer gets phone + plane, or if plane alone is there is a minimum plan etc. I asked this question explicitly and they said this can be answered by mobility team. Secondly, my internet service got 'renewed', but they removed the Pik TV from my account. Telus dont understand the difference between new and renew. When I asked if my service is renewed ( account number is same ) I should see only the pricing difference and not on service level, for which Telus is saying totally different story that including Pik would be increase the amount. Pathetic and unethical business from Telus3KViews0likes7Comments