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TalynD
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Re: [Megathread]: TELUS Connect
More than 5 months, same problem. My 2 year contract is up so I’m ready to leave for Rogers. There is a small number of us for whom it doesn’t work. I would start asking for compensation and/or leave but they’ll ask for fees for leaving because I was told the Connect app isn’t part of the internet service contract so they are technically meeting their requirements. Ask me how happy I was to hear that (multiple times).5.7KViews0likes0CommentsRe: [Megathread]: TELUS Connect
It’s been 5 months for me. Multiple times trying to fix it. Hours wasted on the phone. literally hours waiting for supervisors listening to the same brain rotting Muzak!! Now I’m on a month to month plan hoping they fix it so I don’t have to go elsewhere because my smart home will require setting up again. We homeschool and the need to turn off the electronics is vital before our son finds another device. Telus just tries to start with the same solution each time. Reset modem, delete and download app. Escalation to the some higher team doesn’t work. Resetting the IP address didn’t work. New modem didn’t work. No compensation offered because the Connect App wasn’t promised as part of the contract. So despite it being offered, Telus considers your internet to be 100% even though Connect doesn’t work. Every agent has been super nice but one and the technician was amazing. But I have little hope it will be fixed in a short period of time. Cue the standard Telus admin response I’d well send you a PM to help fix your issue.5.1KViews0likes0CommentsRe: Home Wi-Fi Quarantine
This feature would greatly improve security especially for kids accessing the wifi when they are not supposed to be and they are creating different ways to connect by just changing ip address or the setting where the MAC address continues to change! That’s address changing is great for security but when it changes then as parents we are having to frequently monitor the network and keep adding the “new device” to a profile so it follows the same safety protocols and schedules as is applicable for that device. 12yo’s are sneaky and ingenious for skirting the rules!1.2KViews0likes1Comment