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Re: Fiber X 5 capped at 3250 mbps
TELUS_Support Recently upgraded to 5Gbps from 3Gbps and am experiencing the same issue. I’ve sent you a direct message - could you look into it? Telus representatives seem unsure, and they keep trying to send a technician, even though, as we’ve seen in previous cases, the issue isn’t related to the hardware. A ticket has already been raised with the networking team, who reportedly conducted some debugging, but the issue still isn’t resolved. My download speed is capped at 3250Mbps, and I’m seeing the same limit in the Telus mobile app under the plan details, just as the OP mentioned.9.5KViews0likes1Comment