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ezhorin
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Joined 2 years ago
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Is there a way to solve account issue without being on the phone for hours
Is there a way to resolve issue without a being on a phones for hours? I was moving from one address to another, spent 5+ hours on a phone with different representatives scheduling moving for my address b/c it was impossible to do online b/c website is broken. Then I spend another hour with installer coordinating his appointment with building manager, and was needed to cancel it. Installer told they call me back on Monday to schedule new appointment. 2 day after no one called me back. I spent another 1.5 hours with representative scheduling new one. Installer came and put one wire into my router. Few days after I figured out that I have 2 services instead of one, for both addresses, for the old one (I do not have physical access to) and for the current one. In addition I got $400 bills. I spend another 2hours on a phone (without waiting, it was callback!!!!) speaking with different departments. They promised to wave a bill and disconnect old service. Owe amount is reduced to the real one and I paid the rest. One month spent. Guess what? I got another 400 bill!! They continue charge me for the service on address I do not have access to and extra chares for the service I did not get. So I basically have 2 questions: 1. Does it make sense to continue struggle with support b/c they always promising but do nothing? 2. Is there a way not spending hours on a phone just to send writing claim to head of some department who have a real power and can solve the problem or the lawyer and claim court is only the way to solve this? Thank you for your time982Views0likes1Comment